Terms of Service

1Introduction

These Terms of Service (“Terms”) govern your access to and use of the Enaton school management platform operated by Enaton Technologies (“Enaton,” “we,” “us,” or “our”), accessible at enatontech.com and my.enatontech.com.

By creating an account, subscribing to a plan, or otherwise using our platform, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a school or organisation, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you must not access or use our platform.

2Definitions

3Account & Access

• You must provide accurate information when creating an account and keep it up to date
• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your credentials or allow unauthorised persons to access the platform through your account
• Schools are responsible for managing user access and assigning appropriate roles to their staff
• We reserve the right to suspend or terminate accounts that violate these Terms

4Permitted Use

You may use the Platform for the following purposes:

• Managing school operations including academics, finance, attendance, communication, and transport
• Processing and reconciling fee payments through Enaton Pay
• Generating reports and analytics for school management and regulatory compliance (CBC, 8-4-4, Cambridge)
• Communicating with parents and guardians through the parent portal
• Entering and managing data that is lawful, accurate, and obtained with appropriate consent

5Prohibited Use

You must not:

• Use the Platform for any unlawful purpose or in violation of any Kenyan law or regulation
• Enter data that infringes upon the privacy or rights of students, parents, or staff beyond what is necessary for school management
• Attempt to gain unauthorised access to other schools' data, accounts, or any part of our infrastructure
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Use the Platform to send unsolicited commercial communications (spam)
• Share student data outside the Platform in ways that violate the Data Protection Act 2019 (e.g., sharing results on public WhatsApp groups, notice boards without consent)
• Use automated scripts, bots, or scrapers to access the Platform

6Data Ownership & Responsibilities

• School as Data Controller — The School determines what data is entered and is responsible for ensuring that data is collected lawfully and with appropriate consent
• Enaton as Data Processor — Enaton processes School Data solely for the purpose of providing the Platform services
• Data export — Schools can export their data at any time in standard formats (CSV, PDF)
• No secondary use — Enaton will not use School Data for advertising, marketing, profiling, or any purpose unrelated to service delivery
• School obligations — Schools must comply with the Kenya Data Protection Act 2019, including obtaining parental consent for student data and ensuring data accuracy

7Service Availability

• We aim to maintain high platform availability and will communicate planned maintenance in advance
• We are not liable for service interruptions caused by factors beyond our reasonable control, including internet outages, power failures, natural disasters, or force majeure events
• We perform regular backups and have disaster recovery procedures in place to minimise downtime
• In the event of a significant outage, we will provide updates through email or our status channels

8Payment Terms

• Subscription fees are billed according to the plan selected by the School (monthly, termly, or annually)
• All prices are quoted in Kenya Shillings (KES) unless otherwise stated
• Payment is due upon invoice. Late payments may result in service suspension after a 14-day grace period
• We reserve the right to adjust pricing with at least 30 days' written notice before the next billing cycle
• Refunds are handled on a case-by-case basis. Annual subscriptions may be eligible for a pro-rata refund within the first 30 days

9Intellectual Property

• Platform ownership — Enaton retains all rights to the Platform, including its design, code, features, documentation, and branding
• School Data ownership — Schools retain all rights to their School Data as outlined in Section 6
• Limited licence — We grant you a non-exclusive, non-transferable, revocable licence to use the Platform for school management purposes during your active subscription
• Feedback — If you provide suggestions or feedback about the Platform, we may use it to improve our services without obligation

10Limitation of Liability

To the maximum extent permitted by Kenyan law:

• The Platform is provided on an “as is” and “as available” basis
• We do not guarantee that the Platform will be uninterrupted, error-free, or free from vulnerabilities
• Our total liability for any claims arising from your use of the Platform is limited to the total fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, data loss (beyond what our backup systems can recover), or business interruption

11Indemnification

You agree to indemnify and hold harmless Enaton Technologies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: your use of the Platform in violation of these Terms; your breach of the Data Protection Act 2019; data entered into the Platform by you or your authorised users; or your violation of any third-party rights.

12Termination

• By the School — You may terminate your subscription at any time by providing written notice. Access continues until the end of the current billing period
• By Enaton — We may suspend or terminate your access for material breach of these Terms, non-payment after the grace period, or if required by law
• Data export — Upon termination, you have 30 days to export your School Data. After this period, data will be securely deleted from our systems
• Survival — Sections relating to data ownership, limitation of liability, indemnification, and governing law survive termination

13Governing Law

Any disputes arising from these Terms or your use of the Platform shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the courts of Kenya, or to arbitration as mutually agreed by both parties.

14Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on the Platform at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate your subscription before the changes take effect.

15Contact Us

If you have questions about these Terms of Service: