People who know your school, not a ticket number
Software for schools fails far more often through abandonment than through bugs. A system gets installed, the person who understood it leaves, and within a year the school is back on spreadsheets with an expensive subscription still running.
Closer to staff than to a vendor
Ask from the screen you are on. We can see what you are looking at, which removes the twenty minutes usually spent establishing what the problem even is.
For setup, training and the first weeks after go live, somebody from Enaton is with your team rather than at the end of an email address.
We will sit with your bursar and go through your own records looking for the things that quietly cost money: learners never billed, payments never allocated, routes charged to nobody.
Not as a service you buy, as part of how we work. If your collection curve is flat we will tell you and help you fix it.
A school that stops using Enaton is a failure on our side
We are billed monthly, with no lock in. That only works if schools keep choosing to stay, and schools stay when the system is actually being used rather than sitting there half configured.
So training, retraining and helping you get value out of the thing are not an upsell. They are the cheapest possible way for us to keep a customer, which happens to align exactly with what your school needs.
What schools ask about support
Does support cost extra?
No. It is part of the subscription, including training, retraining as your staff change, and help during the term when something is urgent.
How do we reach you?
From inside Enaton, which is fastest because we can see the screen you are describing. WhatsApp and phone also work, and for anything urgent during a school day we would rather you called.
What if a new bursar joins mid year?
We train them. Schools lose staff and a system only one person understood becomes a system nobody understands, so retraining is included rather than quoted for.
Do you help with collections?
Yes, actively. We help you set up the rules, shape the reminder wording, and look at the collection curve with you. Schools that use this well collect noticeably more than schools that leave it switched off.
What happens if something breaks during exams?
You tell us and we deal with it. If a part of the system has a problem we can pause that specific part with a reason your staff can actually read, rather than leaving people staring at an error.
See it running on your own numbers
Thirty minutes, your fee structure, your classes. We will show you the gap and exactly how it closes.